Privacy Policy

Last updated: August 18, 2026

1. Who We Are

Resolvio S.A.S. (“Resolvio”) operates the Resolvio platform and is responsible for the personal data collected through it. Contact: hola@resolvio.co.

2. Data We Collect

Account data: name, email, phone number, business name, billing details, IP address.
End-user data (your customers): name, mobile phone number, service address, call recordings, transcripts, messages and related metadata — processed on your behalf to deliver the service.
Technical data: usage logs, audit events, strictly necessary cookies.

3. How We Use Data

Operate and deliver the Resolvio service.
Process payments and issue invoices.
Send operational and support notifications by email, voice, SMS or WhatsApp.
Improve service quality using aggregated, anonymized data.
Comply with legal obligations.

4. SMS and Text Messaging

Mobile information is never sold or shared with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers and SMS consent are not shared with any third party or affiliate for marketing or promotional purposes.

Mobile data we collect: mobile phone number, message content, delivery status and timestamps.
Why we collect it: to send appointment confirmations and reminders to people who call the business, and to send call summaries and operational notifications to business owners and their technicians.
Message frequency varies based on your account activity.
Message and data rates may apply.
Reply STOP to opt out at any time and HELP for help.
Carriers are not liable for delayed or undelivered messages.
SMS questions: hola@resolvio.co.

5. Service Providers and International Transfers

We share only the data necessary to operate the service with the following processors, located in the United States and the European Union:

Twilio Inc. — telephony, SMS and WhatsApp.
ElevenLabs Inc. — voice synthesis and recognition.
OpenAI L.L.C. and Google LLC — language models.
Stripe Inc. — payment processing.
Supabase Inc. and Cloudflare Inc. — infrastructure.

These transfers are covered by contractual clauses ensuring an adequate level of protection. No mobile information or SMS consent is shared with these or any other parties for marketing purposes.

6. Retention

Data is retained while the account is active and for up to five (5) additional years to meet legal, tax and accounting obligations. Call recordings and transcripts are deleted automatically after twelve (12) months unless you request otherwise.

7. Your Rights

You may access, correct, update or delete your personal data, withdraw consent, and opt out of messaging at any time. Email hola@resolvio.co and we will respond within 15 business days.

8. Security

We implement reasonable technical and organizational safeguards: encryption in transit (TLS) and at rest, multi-factor authentication on critical systems, role-based access control, immutable audit logs and regular backups.

9. Cookies

We use only strictly necessary cookies for session functionality and affiliate referral attribution. We do not use third-party advertising cookies.

10. Children

The Platform is not directed to individuals under 18 and we do not knowingly collect their data.

11. Changes to This Policy

We will notify material changes by email at least fifteen (15) days in advance.

12. Contact

Resolvio S.A.S. — Email: hola@resolvio.co