Privacy Policy — Resolvio (United States)

• Account data: name, email, phone number, business name, billing details, IP address.
• End-user data (your customers): name, mobile phone number, service address, call recordings, transcripts, messages and related metadata, processed on your behalf to deliver the service.
• Technical data: usage logs, audit events, cookies and similar technologies (see Cookies).
• Advertising and measurement data: when you visit our sites or interact with our ads, we and our partners may collect device identifiers, page views, and conversion events (for example Meta Pixel events such as registration or checkout initiation).

• Operate and deliver the Resolvio service (including AI call answering, booking, SMS, and related features).
• Process payments and issue invoices.
• Send operational and support notifications by email, voice, SMS or WhatsApp.
• Improve service quality using aggregated or de-identified data.
• Measure marketing performance and attribute referrals (including Meta advertising and affiliate tools such as Rewardful).
• Comply with legal obligations and enforce our Terms.

Mobile information is never sold or shared with third parties or affiliates for marketing or promotional purposes.

• Mobile data we collect: mobile phone number, message content, delivery status and timestamps.
• Why we collect it: to send appointment confirmations and reminders to people who call the business, and to send call summaries and operational notifications to business owners and their technicians.
• Message frequency varies based on account activity.
• Message and data rates may apply.
• Reply STOP to opt out at any time and HELP for help.
• Carriers are not liable for delayed or undelivered messages.
• SMS questions: hola@resolvio.co.

We share only the data necessary to operate the service with processors that may be located in the United States and other countries, including:

• Twilio Inc. — telephony, SMS and WhatsApp.
• ElevenLabs Inc. — voice synthesis and recognition.
• OpenAI L.L.C. and Google LLC — language models.
• Stripe Inc. — payment processing.
• Supabase Inc. and Cloudflare Inc. — infrastructure.
• Meta Platforms, Inc. — advertising and conversion measurement when Pixel or similar tags are active.
• Rewardful / affiliate partners — referral attribution (not for selling SMS consent).

These transfers are covered by contractual terms intended to protect personal data. No mobile information or SMS consent is shared with these or any other parties for marketing purposes.

We use:

• Strictly necessary cookies for session functionality and security.
• Affiliate/referral cookies to attribute partners (for example Rewardful).
• Advertising and analytics technologies such as the Meta Pixel on resolvio.co to measure ad performance and conversions. These may set or read cookies or use pixel tags.

You can control cookies through your browser settings. Blocking some cookies may break login or checkout. For Meta ad settings, use Meta’s ad preferences tools.

Depending on your location, you may have rights to access, correct, delete, or obtain a copy of personal information, and to appeal a denial. Email hola@resolvio.co and we will respond within 15 business days where required.

California (CCPA/CPRA). We do not sell personal information for money. We may “share” personal information for cross-context behavioral advertising (for example Meta Pixel measurement). California residents may request to know, delete, correct, or opt out of sale/sharing by emailing hola@resolvio.co with the subject “California Privacy Request.” We will not discriminate against you for exercising privacy rights.