Terms of Service

Last updated: August 18, 2026

1. Acceptance of Terms

By creating an account or using Resolvio (the “Platform”), operated by Resolvio S.A.S. (“Resolvio”, “we”), you (“Customer”) accept these Terms of Service in full. If you do not agree, do not use the Platform.

2. Description of Service

Resolvio is a software-as-a-service platform providing an AI virtual assistant (“Sofía”) that answers phone calls and WhatsApp messages, books service appointments, dispatches jobs, and sends text notifications for service businesses. The Platform integrates with telephony (Twilio), AI providers (ElevenLabs, OpenAI, Google) and payment processors (Stripe).

3. Account and Eligibility

Customer must be of legal age and authorized to represent the business using the Platform. Customer is responsible for keeping credentials confidential and for all activity under its account.

4. Plans, Payments and Billing

Prices are published at resolvio.co/us/precios and are billed monthly in advance. Each plan includes a monthly allowance of voice minutes and messages; usage above the allowance may be billed separately or require a plan upgrade.

5. Cancellation and Refunds

Customer may cancel at any time from the dashboard. Cancellation takes effect at the end of the billed cycle. Partial refunds are not issued for periods already started.

6. Acceptable Use

Customer agrees NOT to use the Platform to: (a) send spam or unsolicited bulk communications; (b) impersonate others; (c) operate premium-rate telephone lines; (d) violate applicable data protection or telemarketing law; or (e) conduct fraudulent or illegal activity. Violations may result in immediate suspension without refund.

7. Customer and End-User Data

Customer retains ownership of data entered or generated through the Platform. Resolvio processes such data solely to provide the Service, in accordance with the Privacy Policy. Customer represents that it has obtained all required authorizations from its own end customers.

8. SMS Messaging Terms

By providing a mobile phone number, you consent to receive appointment and service notification text messages related to your use of Resolvio.
Message frequency varies.
Message and data rates may apply.
Reply STOP to unsubscribe at any time, and HELP for help.
Carriers are not liable for delayed or undelivered messages.
Mobile information is never sold or shared with third parties or affiliates for marketing or promotional purposes.
Businesses using Resolvio are responsible for obtaining consent from their own customers before messaging them and for complying with the Telephone Consumer Protection Act (TCPA) and all other applicable laws and carrier requirements.
SMS questions: hola@resolvio.co.

9. Third-Party Services

The Platform depends on third-party services (Twilio, ElevenLabs, OpenAI, Google, Stripe, Supabase, Cloudflare). Resolvio is not responsible for outages, price changes, or limitations imposed by those providers.

10. Intellectual Property

The Platform, its code, trademarks, logos and content are the exclusive property of Resolvio. Customer receives a limited, non-exclusive, non-transferable license to use the Platform during the subscription term.

11. Availability and Limitation of Liability

Resolvio uses commercially reasonable efforts to keep the Platform available 24/7 but does not guarantee uninterrupted availability. The Platform is provided “as is”. Resolvio's maximum liability is limited to the amounts actually paid by Customer in the three (3) months preceding the claim. Resolvio is not liable for lost profits or indirect damages.

12. Changes

Resolvio may modify these Terms. Material changes will be notified by email at least fifteen (15) days in advance.

13. Contact

Questions about these Terms: hola@resolvio.co.