Terms of Service — Resolvio (United States)

Resolvio is a software-as-a-service platform providing an AI virtual assistant (“Sofía”) that answers phone calls and messages (including SMS and WhatsApp where enabled), books service appointments, helps dispatch jobs, and sends text notifications for service businesses. The Platform may integrate with telephony (Twilio), AI providers (including ElevenLabs, OpenAI, and Google), and payment processors (Stripe).

Sofía is an artificial intelligence system. Outputs may be inaccurate or incomplete. Customer remains responsible for verifying appointments, quotes, and customer communications before relying on them.

Customer retains ownership of data entered or generated through the Platform. Resolvio processes such data solely to provide the Service, in accordance with the Privacy Policy at resolvio.co/us/privacy.

Customer represents that it has obtained all required authorizations from its own end customers, including consent to be contacted by phone/SMS and, where required by applicable law, consent to call recording and AI-assisted answering.

Call recording and AI disclosure. Calls and messages handled by Sofía may be recorded, transcribed, and stored to provide the Service, for quality, training of Customer-facing workflows, dispute resolution, and legal compliance. Customer is solely responsible for providing any legally required recording beep, announcement, or two-party consent notice to callers in jurisdictions that require it. Customer will not disable or circumvent Platform features intended to support lawful disclosure where offered.

• By providing a mobile phone number, you consent to receive appointment and service notification text messages related to your use of Resolvio.
• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to unsubscribe at any time, and HELP for help.
• Carriers are not liable for delayed or undelivered messages.
• Mobile information is never sold or shared with third parties or affiliates for marketing or promotional purposes.
• Businesses using Resolvio are responsible for obtaining consent from their own customers before messaging them and for complying with the TCPA and all other applicable laws and carrier requirements.
• SMS questions: hola@resolvio.co.

The Platform, its code, trademarks, logos and Resolvio-owned content are the exclusive property of Drop Mountain Limited LLC or its licensors. Customer receives a limited, non-exclusive, non-transferable license to use the Platform during the subscription term.

Customer retains rights in Customer Content. Customer grants Resolvio a limited license to host, process, transmit, and display Customer Content as needed to operate the Service. Customer must not upload content that infringes others’ rights. Feedback you provide may be used by Resolvio without obligation.

Affiliate and marketing creatives supplied by Customer or affiliates remain subject to Resolvio brand rules and these Terms.

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law rules.

Informal resolution first. Before filing a claim, Customer agrees to email hola@resolvio.co and try in good faith to resolve the dispute for 30 days.

Arbitration. Except for claims that may be brought in small claims court, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The seat of arbitration is Eagle County, Colorado (or Denver, Colorado if Eagle County is unavailable). Judgment on the award may be entered in any court with jurisdiction.

Class action waiver. Claims must be brought in an individual capacity, not as a plaintiff or class member in any purported class or representative proceeding.

Injunctive relief. Either party may seek temporary injunctive relief in a court of competent jurisdiction to protect IP or confidential information.